The User Agreement (Public Offer) for sale of tickets for cultural and entertainment events by "Academy Ltd".
1.1 The terms and conditions of the User Agreement (Public Offer) (hereinafter referred to as the Agreement) shall govern the legal relations between “Academy” Ltd (hereinafter referred to as the Agent) and the ticket-russia.shop web-site users (hereinafter referred to as Buyers). The Agreement shall be deemed entered into from the Buyer's placement of an Order for tickets and until the Buyer's (or a person authorized by the Buyer) receipt of such tickets, or until cancellation of such Order.
1.2 In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the RF Civil Code), the Agreement is a public offer, where, in the event the Buyer accepting this Offer agrees to the terms and conditions set forth below, such Buyer shall pay for the ordered tickets in accordance with the terms and conditions of the Agreement. In accordance with Clause 3, Article 438 of the RF Civil Code, the Buyer's payment for tickets shall constitute acceptance of the offer, and which shall be deemed equivalent to entry into the Agreement on the terms and conditions set forth in such offer. Before accepting the Offer, the Buyer shall make sure that he/she understands and unconditionally and fully accepts all terms and conditions of this Agreement.
2. Terms and Definitions
The Agent (“Academy” Ltd) means a ticket agency dealing in sale of tickets under contracts with Event Organizers.
The Buyer means an individual or a legal entity being the end user of services under this Agreement.
Event means a cultural and entertainment event that can only be visited upon presentation of a Ticket.
Event Organizer means a legal entity or a self-employed person licensed to organize and conduct Events. The Event Organizer authorizes the Agent to sell tickets to Buyers.
Ticket means an electronic document generated by "The Ticketing Platform BIL24" software and hardware system, entitling the Buyer to attend the Event and containing all relevant information about the Event, the seat allocated for the Buyer and the cost of the services.
Order means one or several Tickets selected by the Buyer for one-time payment.
3. Subject of the Agreement
3.1 The subject of the Agreement is provision of services to inform the Buyer about the Events to be held, services related to ordering, creating, buying, and delivery of tickets for such Events through the Web-site and the Mobile Application based on the procedure and under the conditions as provided for in the Agreement.
3.2 The Buyer buys Tickets based on the information regarding the Event as posted on the Web-site (hereinafter referred to as the Web-site). Such information shall be posted by the Agent in accordance with the details provided by the Event Organizer. The Agent shall not liable for inaccurate (incorrect) information about the Event provided by the Event Organizer.
4. Creation of and Payment for Orders
4.1. The Buyer shall create his/her Order on the Web-site by him/herself. The Tickets included in the Order shall be withdrawn from the sale and reserved for the Buyer. During the period of the countdown timer, payment for such Tickets shall be available only for the Buyer who created the Order. The created and active Orders (with the countdown timer active) shall be available via My Orders section.
4.2 The total price of the Order will consist of the price of each ticket included in the Order and cost the Agent's of additional services (if any).
4.3 The Buyer can pay for the created Order using any method available on the Web-site. To pay for one or several Orders, it is required to click Pay for the Order(s) button in Cart section. If for any reason the payment cannot be made or is interrupted, the Order can be paid for during its validity period from My Orders section. If full payment for the Order has not been made while the countdown timer is active, the Order will be marked as Canceled, and the Tickets from the Order will be returned to general sale.
4.4 Payment for Orders using Bank Cards:
4.4.1 No fees shall be charged on payments. Payments will be effected by transferring money from a VISA or MASTER CARD bank card, subject to the authorization for Internet payments provided by the Buyer's bank that issued such bank card. To find out whether Internet payments using a bank card are possible, the Buyer may contact his/her bank. The payment service shall be provided in accordance with the Rules of International Payment Systems, based on the payment confidentiality and security principles, using state-of-the-art methods of verification, encryption and data transmission via secure communication channels. The bank card data is entered on a secure payment page of the partner bank providing the service.
4.4.2 The Internet payment service shall be provided in accordance with the Rules of International Payment Systems, based on the payment confidentiality and security principles, using state-of-the-art methods of verification, encryption and data transmission via secure communication channels. The bank card data is entered on a secure payment page of the partner bank providing the service.
4.4.3 Refusal to effect a payment may be due to the following reasons:
- Internet payments cannot be effected with the bank card (this capability can be checked with the card issuing bank).
- The validity period of the bank card has expired. The validity period of a card is normally included on the front side of the card (i.e. the month and year until which the card is valid).
- There is not enough money on the bank card to effect the payment.
- The daily limit of transactions has been exceeded. The amount of the daily limit for all transactions is set by the card issuing bank.
- The bank card data has been entered incorrectly.
For correct entry, the data should be carefully and accurately entered observing the sequence of digits and letters exactly as printed on the card:
- Name of the card holder (normally included on the front side of the bank card in English language using capital letters. For example: IVANOV IVAN)
- Card number (normally included on the front side of the bank card and consists of 16 digits. For example: 0123 4567 8901 2345)
- Validity period of the card (normally included on the front side of the bank card, i.e. the month and year until which the card is valid. The card validity period must be entered using digits. For example, 12 (entered in the Month field) and 13 (entered in the Year field), which means that the card is valid until December 2013).
5. Receiving Tickets
5.1 Tickets paid for in electronic form (Electronic Tickets) are saved in My Tickets section of the Web-site. When buying tickets through the Web-site, the Buyer is recommended to specify an e-mail address to which the Tickets are to be sent. Depending on the conditions offered by the Event Organizer, the Electronic Ticket can be shown at the entrance to the Event on the screen of a mobile device (smartphone, tablet, etc.), or it can be printed and the hard copy of the Ticket can be shown instead. In some cases, to pass the Event admission control, Electronic Tickets may be required to be exchanged for their paper counterparts.
5.2 Information about cancellation or postponement of Events, information covering changes in the operation of the "The Ticketing Platform BIL24" as well as news regarding the system shall be sent to the address specified by the Buyer for e-mailing of tickets (see Clause 5.1). In order not to receive e-mails from the "The Ticketing Platform BIL24", delete that address from the respective text field on the Web-site or in Settings section of mobile applications.
5.3 Information regarding the steps to be taken by the Buyers to pass the Event admission control shall be as per the procedure established by the Event Organizer. For access to the Event, Tickets may be sent by e-mail and printed.
6. Returning Tickets
6.1 Only Tickets sold through the Website shall be accepted for return. Refund shall be effected using details of the payment instrument (a bank card, bank account, electronic wallet, etc.) used by the Buyer to pay for the Ticket(s). The amount to be refunded shall be determined in accordance with the requirements of the current legislation and will depend on the time of application.
6.2 To return Tickets, the Buyer shall, before the beginning of the Event, send an application to email@example.com with a request to refund the price of the Tickets for the respective Event. The application must be sent from the Buyer's confirmed e-mail address, to which the Tickets being returned were received. The application shall include a scanned first page of the Buyer's passport, the Tickets in the form in which such Tickets were received by e-mail after the purchase, and the electronic receipt attached to it. Applications with copies of printed tickets and/or sent from e-mail addresses not confirmed by the Buyer shall neither be accepted nor regarded. The accepted application shall be submitted to the Event Organizer for consideration. A reply with the result of such consideration shall be sent within five business days to the Buyer's e-mail address from which the application was submitted. Only the nominal price of Tickets shall be refunded. Refunds on request shall be carried out under the Federal Law No. 193-FZ dated July 18, 2019 in force since September 01, 2019.
6.3 In cases where a refund is initiated by the Buyer and represents the Buyer’s unilateral refusal to attend the Event, the Agent shall return to the Buyer the money paid by the Buyer for the Ticket(s) in accordance with the Federal Law No. 193-FZ dated July 18, 2019 in force since September 01, 2019, with the exception of the service fees, the commission of banking and non-banking credit organizations for carrying out (ensuring) the payment for the ticket by the Buyer (an acquiring commission) and other costs of the Agent. In cases where a refund is initiated by the Buyer later than three (3) days before the beginning of the Event and represents the Buyer’s unilateral refusal to attend the Event, the decision to effect refund for the Ticket(s) shall be made by the Organizer and the Organizer shall have the right to refuse making the refund or to make partial refund, withholding the actual costs incurred in organizing the Event.
6.4 In case of cancellation, substitution or postponement of the Event, the refund shall be effected by the Event Organizer. Upon agreement between the Agent and the Event Organizer, refund of the price of the Tickets may be effected according to the details of the payment instrument used by the Buyer for the purchase.
7. Rights, Obligations and Responsibility of the Parties
7.1. The Agent shall be obliged:
7.1.1 Not to disclose any personal information of the Buyer or provide access to such information to third parties, except as provided for by Russian legislation.
7.1.2 To provide advice to the Buyer by telephone regarding technical support contact information posted on the Web-site.
7.1.3 The Agent shall not be responsible for the content and reliability of the information provided by the Buyer when creating and paying for the Order.
7.1.4 The Agent shall not be liable, cannot act as a defendant in a court, and shall not compensate damage incurred by the Buyer due to act or omission by third parties, including the Event Organizer. The Agent shall not be liable for postponement, substitution or cancellation of the Event.
7.1.5 The Agent shall not be liable for the Buyer's incorrect selection of an Event, the ticket category, the time and other characteristics of a Ticket or Order.
7.2. The Buyer:
7.2.2 Shall read the contents of the Agreement.
7.2.3 When creating and paying for the order, the Buyer shall provide true information about him/herself.
7.3 After payment for the Tickets (acceptance of the Offer), the Agent and the Buyer assume the obligations and are granted the rights as per the Agreement.
7.4 The parties shall not be liable for full or partial failure to fulfill their obligations under the Agreement, if such failure is due to force majeure, i.e. circumstances extraordinary and unavoidable under the existing conditions. Force majeure, in particular, include: Natural disasters, hostility, strikes, actions and decisions of governmental authorities, upsets in telecommunication and power networks.
8. Resolution of Disputes
8.1. Disputes arising from the execution of the Agreement shall be resolved in accordance with the pre-arbitration procedure. Claims shall be submitted to the Agent in writing with attached documents supporting such claims and within a period not exceeding nine (9) calendar days from the date when the reason for such dispute arose. Submitted claims shall be addressed by the Agent within a period not exceeding fifteen (15) calendar days.
8.2 Where no agreement can be achieved, the disputes shall be referred to a court, in accordance with the legislation of the Russian Federation.
8.3. In respect of all other issues not covered by the Agreement, the Agent and the Buyer shall be governed by the legislation of the Russian Federation.
9. Duration, Amendment and Termination of the Agreement
9.1 This Agreement shall come into force on the date of its posting on the Web-site. The Agreement shall be valid for an unlimited period.
9.2 The Agent shall have the right to make amendments and addenda to the Agreement, with mandatory posting thereof on the Web-site.
10. Details of “Academy” Ltd,
Russia, Moscow, 142783, Karla Marksa, 1